Wednesday, 27 April 2011

Sony's Bank holiday PR disaster on PSN

The Paystation Network (PSN) has now been down for almost a week, world wide. This effects PS3 PS2 and PSP's plus blue ray updates. Now this would be a disaster for any gaming network at anytime but in the UK bank holiday weekend which would of been for some, a big gaming weekend, its a growing nightmare for Sony.

The PS3 message (Network is down for maintenance), yeah right! Why not just admit it, your have been hacked.

Now I don't have the time to play games anymore but if I did, this would mean no online gaming, no downloadable films, no music videos and no downloadable games. You see PSN is not just about games, its about entertainment. Some games won't even work without an updated online PS3 (I discovered this myself). I imagine Sony have lost millions in lost sales.

But the real issue here for me is that Sony have just released information today that users idenities and more importantly, credit card details have been accessed. Wonderful, so now I have to cancel my credit card. But why not inform their users stright away, they must of known sooner than six days? It could already be to late!

Well done Sony, a total public relations cock up. Good job Xbox isn't free, oh dear I see it's free all bank holiday weekend. Oh dear!

It seems to me that Japanese companies are particularly bad at PR (ok I'm thinking of Toyota here).

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